Last Updated: May 1, 2026
Important Notice
Please read these Terms of Service carefully before using our platform. By accessing or using the service, you agree to be bound by these terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or an entity, "User," "you," or "your") and our emergency response management platform ("Company," "we," "us," or "our") governing your access to and use of our software platform, including our website, mobile applications, and related services (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
Our platform provides emergency response management software designed for fire departments, EMS agencies, and other emergency services organizations. The Service includes, but is not limited to:
To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
When creating a department account, you represent and warrant that you have the authority to bind your department or organization to these Terms. Department administrators are responsible for managing user access, permissions, and ensuring compliance with these Terms by all users within their organization.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We collect and process personal data as described in our Privacy Policy. By using the Service, you consent to such collection and processing. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
You retain all ownership rights to the data you submit to the Service ("User Data"). You grant us a limited license to use, store, and process your User Data solely to provide and improve the Service.
We employ industry-standard security measures including encryption, secure data centers, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We perform regular backups of your data to prevent data loss. We retain your data for as long as your account is active or as needed to provide you services. Upon account termination, we will retain data as required by law or for legitimate business purposes.
For departments using the ePCR (FIRE) features, we provide HIPAA-compliant data handling. Note: ePCR (FIRE) is for internal fire department documentation only and does not integrate with NEMSIS or any EMS reporting system. Protected Health Information (PHI) is encrypted at rest and in transit. Business Associate Agreements (BAA) are available upon request for covered entities.
You have the right to export your data from our Service at any time. We provide data export functionality in standard formats to ensure you can transition to other systems if needed.
By providing your phone number and opting in, you consent to receive text messages about emergency alerts, incident notifications, scheduling updates, and operational communications from EmergencyOps at the phone number you provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out or HELP for assistance. Privacy Policy & Terms.
SMS/text message opt-in and consent are never shared with third parties or affiliates for marketing purposes. Providing your phone number on a web form does not automatically enroll you in SMS communications — explicit opt-in consent is required for each SMS program. You may opt in during account registration, through your notification preferences, or via another explicit consent mechanism.
EmergencyOps sends the following non-marketing operational SMS messages to enrolled users:
All messages are transactional or operational in nature. EmergencyOps does not send marketing or promotional SMS messages.
You may opt out of SMS messages at any time by replying STOP to any message you receive. You will receive a one-time confirmation message and will not receive further messages unless you opt back in. You may also manage your SMS preferences in your account notification settings.
Reply HELP to any SMS message for assistance, or contact us at support@emergencyops.com. Supported carriers are not liable for delayed or undelivered messages.
Message frequency varies based on your role, department settings, and the volume of incidents and events in your area. Emergency notifications may be sent at any time, including outside normal business hours, given the nature of emergency response operations.
Standard message and data rates may apply depending on your mobile carrier and plan. EmergencyOps does not charge for SMS messages; however, your carrier may charge standard SMS/MMS rates. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most major US carriers. Supported carriers are not liable for delayed or undelivered messages.
Your phone number and SMS consent status are stored securely and not shared with third parties for marketing purposes. This SMS disclosure is provided clearly and is not obscured by any other messaging. For full details on how we handle your information, see our Privacy Policy.
The Service and its original content, features, and functionality are owned by the Company and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.
You retain all rights to the content you create and upload to the Service. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service to you.
Any feedback, comments, or suggestions you provide regarding the Service may be used by us without any obligation to you.
Access to certain features of the Service requires a paid subscription. Subscription plans and pricing are displayed on our website and may be modified at any time. You agree to pay all fees associated with your chosen subscription plan.
Payments are processed through third-party payment processors (Stripe). You agree to provide accurate and complete billing information. All payments are non-refundable except as required by law or as explicitly stated in these Terms.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for each renewal period.
We may offer free trial periods for certain subscription plans. At the end of the trial period, you will be automatically charged unless you cancel before the trial ends. Credit card information may be required to start a trial.
We reserve the right to modify subscription pricing at any time. Price changes will not affect your current subscription period but will apply upon renewal. We will provide at least 30 days notice of any price increases.
All fees are exclusive of applicable taxes, which will be added to your invoice as required by law. You are responsible for paying all applicable taxes.
We strive to provide 99.9% uptime for the Service, excluding scheduled maintenance. However, we do not guarantee uninterrupted access to the Service. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that may affect your use of the Service.
The Service may integrate with third-party services (e.g., mapping providers, NERIS, weather services). We are not responsible for the availability, accuracy, or functionality of these third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
THE SERVICE IS A MANAGEMENT AND DOCUMENTATION TOOL. IT IS NOT A SUBSTITUTE FOR PROPER TRAINING, JUDGMENT, OR STANDARD OPERATING PROCEDURES. YOU ACKNOWLEDGE THAT EMERGENCY RESPONSE DECISIONS SHOULD BE MADE BY QUALIFIED PERSONNEL BASED ON THEIR TRAINING AND ASSESSMENT OF THE SITUATION.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from:
You may terminate your account at any time by canceling your subscription and ceasing to use the Service. Upon termination, your right to use the Service will immediately cease.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is inappropriate or harmful to the Service or other users.
Upon termination, your right to use the Service will cease immediately. We will provide you with reasonable access to export your data for a period of 30 days after termination. Sections of these Terms that by their nature should survive termination will survive, including but not limited to indemnification, limitation of liability, and dispute resolution provisions.
If you have any dispute with us, you agree to first contact us and attempt to resolve the dispute informally before initiating any formal proceedings.
Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
You agree that any arbitration or legal proceeding shall be limited to the dispute between you and the Company individually. To the fullest extent permitted by law, you waive any right to bring claims as a representative or member of a class action.
CRITICAL NOTICE:
This platform is designed as a management and documentation tool for emergency service organizations. IT IS NOT DESIGNED TO REPLACE OR SERVE AS YOUR PRIMARY DISPATCH SYSTEM, 911 SYSTEM, OR EMERGENCY COMMUNICATION SYSTEM.
By using this Service, you acknowledge that emergency response involves inherent risks and that proper training, equipment, and procedures are essential for safety and effectiveness.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state where our principal place of business is located, without regard to its conflict of law provisions.
You agree that any legal action or proceeding between you and the Company shall be brought exclusively in the federal or state courts located in the jurisdiction of our principal place of business, and you hereby consent to the personal jurisdiction of such courts.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. We may also notify you via email or through the Service.
Your continued use of the Service after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice to you.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, or interruption of Internet service.
If you have any questions about these Terms of Service, please contact us:
Email: legal@emergencyops.com
Support: support@emergencyops.com
Phone: 1-800-EMERGENCY (1-800-363-7436)
By clicking "I Accept" when creating your account, or by accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms of Service were last updated on May 1, 2026. Previous versions are available upon request.